Privacy Policy

Effective Date: May 1st, 2026

Ears 4 U Hearing Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or use our services.

Information We Collect

Information You Provide

• Name, address, phone number, and email address
• Date of birth and demographic information
• Health and hearing-related information you share with us
• Insurance information
• Appointment requests and preferences
• Messages submitted through our contact and scheduling forms

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Schedule appointments and provide audiology services
• Communicate with you about your care, appointments, and our services
• Process insurance claims and billing
• Respond to inquiries and provide customer support
• Send appointment reminders and important notices
• Improve our website and services
• Comply with legal and regulatory obligations

Protected Health Information (PHI)

As a healthcare provider, we are committed to safeguarding your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our separate Notice of Privacy Practices describes in detail how we may use and disclose PHI and outlines your rights regarding that information. A copy is available at either of our offices upon request.

SMS Text Messaging Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Ears 4 U Hearing Services respects your privacy. We use the mobile information you provide to send and respond to your text messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

We may disclose mobile information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This SMS privacy policy applies to your use of our text message service and does not modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Sharing of Information

We may share your information with:

• Healthcare providers involved in your care, with your consent
• Insurance companies for billing and claims processing
• Service providers who assist us in operating our practice (such as scheduling software, billing services, and IT support)
• Government or law enforcement agencies when required by law

We do not sell your personal information to third parties.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to decline cookies, though doing so may affect some website functionality.

Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time
• Withdraw consent for SMS messages by replying STOP

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect when changes were made. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ears 4 U Hearing Services

411 E Iris Drive, Suite ANashville, TN 37204

1585 Mallory Lane, Suite 103Brentwood, TN 37027

Phone: 615-205-7942